ABOUT US & FAQ

 

Who is Le Petit Placard?

Le Petit Placard is an online boutique that was started by one woman in Italy who wanted to share her love for affordable and trendy fashion with the world! I want you to be trendy, fabulous, and satisfied and to love every purchase you get from us!  

 

How do I place an order? 

Ordering online from us is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Bag’.  You can review the items in your Bag at any time by clicking on the ‘My Bag’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order

 

Did you receive the order I just placed?

After you place your order on our site, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email or your order is not visible in your account page, please send a DM to our instagram page with your order number and we'll reply ASAP.

 

I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?

If you are receiving an error message, there may be a problem with your credit/debit card information, billing or shipping address. The billing address should match exactly what your card issuer has on file. Please review all information closely and look for any typing errors. You can also try re-formatting the name and address in your billing information (this often solves the issue).

 

My Order Won’t Go Through. What Should I Do?

If you’re still receiving an error message after reviewing your credit/debit card information, billing and shipping address, make sure you’re using the latest version of your web browser. We recommend Firefox, Safari, or Google Chrome. 

Please only click the “Place Order” button once to avoid multiple authorizations. 

If you continue to receive error messages, please contact Customer Service

 

I Need To Change Something On My Order. How Can I Do That?

We cannot make any changes to an order once placed. Please contact us immediately if you placed your order with errors. Your order will be cancelled and you can replace it at any time. We generally process orders within 2-4 hours on business days, and once our warehouse has completed and shipped your order, we will be unable to cancel it.

 

I Just Placed My Order.  Can I Add Another Item To It?

Unfortunately we cannot add items to an existing order. Contact us and we will cancel your existing order so that you can place a new one with all the items you wish to purchase.

 

Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped.

  

 

 

Am I able to exchange my item(s)?
We do not currently accept exchanges.

 

Can I return an item?

All items are sold as final only, as usually return shipping is too expensive to return. Please contact us if you have any issues with your order and we'll find the best solution.

 

 

Can I purchase your items in store? 

We are based online only. We’ve taken the hassle out of shopping til you drop so that you can shop from the comfort of your own home! We deliver right to your door at the click of a button. Simple!